1. Introduction

ECT Customs (“ECT Customs,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains what information we collect when you visit our website, contact us, or reach out through any of our messaging channels, how we use it, and the choices you have.

By using our website or contacting us through any of the channels described below, you agree to the practices described in this policy.

2. Information We Collect

Information you give us directly, when you:

• Fill out a contact or quote form on our website
• Message us on WhatsApp, Instagram, Facebook, or TikTok
• Call or text our business phone number
• Speak with our team in person or schedule a service

This typically includes your name, phone number, email address, vehicle make/model/year, and details about the service you’re interested in.

Information collected automatically, when you visit our website:

• IP address, browser type, device type, and general location (city/region level)
• Pages visited, time on site, and referring website
• This is collected through Google Analytics and similar tools, described in Section 4 below.

We do not collect payment card information through our website — all payments are handled in person or through third-party payment services (Zelle, Venmo, CashApp, or card processing) directly with our team.

3. How We Use Your Information

We use the information we collect to:

• Respond to your questions and provide service quotes
• Schedule and manage appointments
• Follow up on inquiries and provide customer support
• Organize and track leads and customer communication through our CRM (see Section 4)
• Understand how visitors use our website, so we can improve it
• Meet legal or regulatory obligations, if required

We do not sell your personal information to third parties.

4. Third-Party Services We Use

We work with a small number of trusted platforms to run our business. Each has its own privacy practices, linked below.

Kommo CRM We use Kommo to organize customer inquiries and communication across WhatsApp, Instagram, Facebook, and our website contact form in one place, so our team can follow up efficiently. Information you share through these channels (your name, contact details, and the content of your messages) is stored in Kommo. See Kommo’s Privacy Policy.

Meta (Instagram, Facebook, WhatsApp) When you message us through Instagram, Facebook, or WhatsApp, Meta processes that communication under its own privacy policy in addition to ours. See Meta’s Privacy Policy.

TikTok If you reach out to us through TikTok, TikTok processes that communication under its own privacy policy. See TikTok’s Privacy Policy.

Google Analytics & Google Search Console We use Google Analytics to understand how visitors use our site, in aggregate — this data is not used to personally identify you. You can opt out using Google’s Analytics opt-out tool. See Google’s Privacy Policy.

Google Maps / Google My Business Our site may link to or embed Google Maps to help you find our shop. Google’s own privacy policy applies to that interaction.

5. Cookies

Our website uses cookies — small text files stored on your device — to help the site run properly and to support the analytics tools described above. Most browsers let you block or delete cookies through their settings. Blocking cookies may affect how parts of the site function.

6. How Long We Keep Your Information

We keep customer and lead information for as long as it’s useful for the purposes described above (for example, following up on a quote, or maintaining service history), or as required by law. If you’d like us to delete your information, contact us using the details in Section 9 and we’ll take care of it, except where we’re required to retain certain records for legal, tax, or accounting purposes.

7. Your Choices

Depending on where you live, you may have certain rights over your personal information under applicable state privacy laws. Regardless of where you live, you’re welcome to:

• Ask what information we have on file for you
• Ask us to correct or update that information
• Ask us to delete your information, subject to legal recordkeeping requirements
• Opt out of promotional messages at any time by replying “STOP” (for text/WhatsApp) or simply telling us directly

To make any of these requests, reach out using the contact information in Section 9.

8. Children’s Privacy

Our services and website are not directed at children, and we do not knowingly collect personal information from anyone under 18. If you believe a minor has provided us with personal information, please contact us and we’ll remove it.

9. Contact Us

If you have questions about this Privacy Policy or want to make a request about your information, reach out to:

ECT Customs 11450 N Fulton Industrial Blvd, Alpharetta, GA 30009 📞 (954) 940-0819 📧 info@ectcustom.com

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. We’ll update the “Last updated” date at the top of this page when we do.